Refund policy
Thank you for supporting our small business. We want you to be happy with your purchase, so please review our policy below.
Returns
- Due to the nature of our products (personal care/handmade items), we do not accept returns on used or opened items for hygiene and safety reasons.
- If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the product and packaging.
Refunds
- Refunds are issued only for damaged, defective, or incorrect items.
- Once your request is reviewed and approved, a refund will be processed to your original payment method within 5–7 business days.
- Shipping fees are non-refundable unless the error was on our end.
Exchanges
- We replace items only if they are defective or damaged. If you need an exchange, contact us within the required timeframe.
Cancellations
- Orders may be canceled within 12 hours of purchase. After that, we begin processing and cannot guarantee cancellation.
Contact Us
If you have any issues with your order, please reach out with your order number and details. We’re happy to help and make it right.
By placing an order, you agree to this policy.